At Lal Miri Restaurant, we value the trust our guests place in us when reserving a table or booking a banquet and event. This Refund Policy explains how cancellations, advance payments and refunds are handled across our services. By making a reservation, booking or payment with us, you agree to the terms outlined below.
1. Table Reservations
Regular table reservations at Lal Miri Restaurant do not require advance payment and can be cancelled or rescheduled free of charge by informing us ahead of your scheduled time. As no payment is collected at the time of reservation, no refund is applicable in this category.
2. Banquet & Event Bookings
For birthdays, anniversaries, receptions, corporate gatherings and other banquet bookings, an advance payment or token amount may be required at the time of confirmation to secure your date, guest count and menu selection. This advance is adjusted against your final bill on the day of the event.
3. Cancellation Timelines
- More than 7 days before the event: Advance amount is refundable after deduction of a nominal processing charge, where applicable.
- 3–7 days before the event: 50% of the advance amount paid is refundable.
- Less than 72 hours before the event: The advance amount is generally non-refundable, as ingredients, staffing and preparation for the event are already committed by this stage.
These timelines are indicative and may vary based on the specific terms agreed upon at the time of booking, particularly for large-scale events requiring extensive preparation.
4. Rescheduling
If you wish to reschedule your banquet or event booking instead of cancelling it, we will make reasonable efforts to accommodate a new date, subject to availability, without forfeiting your advance payment — provided the request is made at least 72 hours before the originally scheduled date.
5. Cancellations by Lal Miri Restaurant
In the rare event that we are unable to honour a confirmed reservation or booking due to unforeseen circumstances on our end, we will inform you at the earliest opportunity and offer a full refund of any advance amount paid, or assist in rescheduling to a mutually convenient date.
6. Refund Process & Timelines
Approved refunds will be processed to the original mode of payment used at the time of booking. Please allow 7–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider's processing time.
7. Food Quality & Service Concerns
If you experience an issue with food quality or service during your visit or event, please bring it to the attention of our staff or management immediately, so we can address it on the spot wherever possible. Complaints raised after the visit or event will be reviewed on a case-by-case basis, and any resolution — including partial refunds or complimentary offerings — will be at the sole discretion of Lal Miri Restaurant's management.
8. Non-Refundable Items
Certain charges, such as customised decor, third-party vendor arrangements (entertainment, photography, etc. booked through us on your behalf), and specially sourced ingredients for bespoke menus, may be non-refundable once incurred, as these are payments made to third parties on your behalf.
9. Changes to This Policy
Lal Miri Restaurant reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date, and will apply to bookings made after the update.
10. Contact Us
For any questions regarding cancellations, refunds, or an existing booking, please reach out to us directly:
- Address: Bailey Road, Patna, Bihar
- Phone: +91 92979 99108
